S. Wenu, S. E. Beatty and M. A. Jones. The impact of service failure severity on service recovery evaluations and post- recovery relationships. The Journal of Services Marketing, 2004, 18(2): 133-146.

网络服务补救研究述评：基于企业和顾客的视角
Review of Online Service Recovery Research: From Firm and Customer Perspec-tives

陈欣欣, 关新华, 张婷    国家科技经费支持

服务科学和管理Vol.7 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2018.71002, January 29 2018

服务补救理论综述及战略意义探讨
Theoretical Introduction of Service Recovery and the Discussion of Its Strategical Significance

王增民, 胡 伟, 齐佳音    国家自然科学基金支持

服务科学和管理Vol.2 No.4, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2013.24017, September 26 2013

顾客参与对网络服务补救效果的影响：基于感知公平的视角
The Influence of Customer Participation on the Result of Network Service Recovery: From the Perspective of Perceived Justice

陈欣欣, 张 婷    国家社会科学基金支持

服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91001, December 12 2019

网络切片下基于粒子群的虚拟业务故障恢复算法
Virtual Service Failure Recovery Algorithm Based on Particle Swarm in Network Slicing

张筱筠   

无线通信Vol.11 No.3, 全文下载: PDF HTML XML DOI:10.12677/HJWC.2021.113011, June 28 2021

服务补救后的顾客满意及其对品牌忠诚的影响
Customer Satisfaction after Service Recovery and Its Impact on Brand Loyalty

申慧芹   

社会科学前沿Vol.7 No.4, 全文下载: PDF HTML XML DOI:10.12677/ASS.2018.74059, April 13 2018

服务预补救对于消费者服务选择的影响——基于感知公平理论
How Pre-Service Recovery Influences Consumer Choice—Based on Perceived Fairness Theory

周恩宇, 刘东胜   

世界经济探索Vol.12 No.3, 全文下载: PDF HTML XML DOI:10.12677/WER.2023.123037, September 22 2023