关系规范与服务补救类型对消费者宽恕意愿的影响研究Research on the Influence of Relationship Norms and Service Recovery Types on Consumer Forgiveness
张静静, 陈驰茵
服务科学和管理Vol.13 No.2, 全文下载: PDF HTML XML DOI:10.12677/ssem.2024.132030, March 31 2024
服务预补救对于消费者服务选择的影响——基于感知公平理论How Pre-Service Recovery Influences Consumer Choice—Based on Perceived Fairness Theory
周恩宇, 刘东胜
世界经济探索Vol.12 No.3, 全文下载: PDF HTML XML DOI:10.12677/WER.2023.123037, September 22 2023
基于品牌心理契约违背的消费者行为研究：消费者情绪为中介变量Research on the Impact of Brand Psychological Contract Violation on Consumer Behavior: Consumer Emotion as the Mediating Variable
伍丽娟, 阳 林 国家科技经费支持
心理学进展Vol.13 No.1, 全文下载: PDF HTML XML DOI:10.12677/AP.2023.131024, January 19 2023
在线评论的格式多样性和社会性对消费者购买意向的影响The Impact of Format Diversity and Sociability of Online Reviews on Consumer Purchase Intentions
王贝贝, 陈梅梅
现代市场营销Vol.14 No.1, 全文下载: PDF HTML XML DOI:10.12677/MOM.2024.141001, February 4 2024
基于服务补救理论下丽江旅游市场的开发和整治措施The Development of Tourism Market in Lijiang under the Service Remedy Theory
曹 辉
社会科学前沿Vol.6 No.10, 全文下载: PDF HTML XML DOI:10.12677/ASS.2017.610179, October 26 2017
混合在线客服形象对消费者购买意愿的影响研究Mixed Online Customer Service Image and Its Impact on Consumer Purchase Intention
程 意, 李旭芳, 杨尚林
电子商务评论Vol.14 No.2, 全文下载: PDF XML DOI:10.12677/ecl.2025.142587, February 25 2025