基于SenticNet的电商客服对话细粒度情感波动分析Fine-Grained Emotion Fluctuation Analysis of E-Commerce Customer Service Dialogues Based on SenticNet
朱陈云婧, 马 彪
服务科学和管理Vol.14 No.1, 全文下载: PDF XML DOI:10.12677/ssem.2025.141004, January 8 2025
人机混同客服中心服务资源投入决策研究Research on Service Resource Input Decision-Making in Human-Machine Mixed Customer Service Centers
马 宁, 戴 韬
服务科学和管理Vol.14 No.1, 全文下载: PDF XML DOI:10.12677/ssem.2025.141015, January 20 2025
考虑价格折扣开始位置的服务商折扣策略Discount Policy of Service Providers Considering the Starting Position of Price Discount
王田多姿, 戴 韬
服务科学和管理Vol.11 No.6, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2022.116030, November 10 2022
考虑兼职的客服排班实时调整研究Study on Real-Time Adjustment of Customer Service Scheduling Considering Part-Time Staff
戴 韬, 杨柳晓 国家自然科学基金支持
服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91003, December 27 2019
顾客参与对网络服务补救效果的影响：基于感知公平的视角The Influence of Customer Participation on the Result of Network Service Recovery: From the Perspective of Perceived Justice
陈欣欣, 张 婷 国家社会科学基金支持
服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91001, December 12 2019
异质顾客差异路由的客服组分组策略研究Grouping Strategies for Customer Service Groups with Differential Routing of Heterogeneous Customers
陆伊亶, 戴 韬
服务科学和管理Vol.13 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2024.131013, January 10 2024