Youngdahl, W.E. and Kellogg, D.L. (1997) The relationship between service customers’ quality assurance behaviors, satisfaction, and effort: A cost of quality perspective. Journal of Operation Management, 15, 19-32.

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吴 琪   

现代管理Vol.14 No.12, 全文下载: PDF XML DOI:10.12677/mm.2024.1412392, December 31 2024

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王增民, 胡 伟, 齐佳音    国家自然科学基金支持

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Study on Improving Satisfaction of New and Returning Customers for Fresh E-Commerce Platforms

权杨瑞, 肖群鹰   

现代管理Vol.14 No.10, 全文下载: PDF XML DOI:10.12677/mm.2024.1410295, October 15 2024

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焦金凤, 葛 顺, 刘嘉欣, 马景浩, 徐 莹, 鲁红玲, 许子建    科研立项经费支持

服务科学和管理Vol.13 No.3, 全文下载: PDF HTML XML DOI:10.12677/ssem.2024.133040, May 28 2024

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The Influence of Customer Participation on the Result of Network Service Recovery: From the Perspective of Perceived Justice

陈欣欣, 张 婷    国家社会科学基金支持

服务科学和管理Vol.9 No.1, 全文下载: PDF HTML XML DOI:10.12677/SSEM.2020.91001, December 12 2019

高校图书馆专利信息服务数据的管理和应用
Management and Application of Patent Information Service Data in University Library

李美凝, 赵天姿    科研立项经费支持

服务科学和管理Vol.13 No.6, 全文下载: PDF XML DOI:10.12677/ssem.2024.136082, November 27 2024