建立公民服务导向式数字学习平台——电子化政府转型

Towards a Public Service Oriented e-Learning Platform——e-Government Transformation

摘要: 台湾主要公务员数字学习平台大多是能力培养导向；能力培养导向式学习有以下缺点：1) 对于公务员提供公民服务所需之能力，没有直接帮助；2) 学习目标与教材之设定是单向，由上而下方式；及3) 缺乏与公民沟通他们所关切之服务，需要具备何种能力与知识。本文主张数字学习平台应为双向与面向公民服务，使得学习目标融入于公务员日常服务之中，藉由工作中积累知识并反馈至数字学习平台与更多公务员分享。此种双向与面向公民服务式学习平台，触发政府自功能性组织转型为服务导向，进而提升公民服务绩效与政府竞争力。

Abstract: Most Taiwan government owned e-Learning platforms for public servants are silo skillset building oriented. There are several major drawbacks of this are: 1) indirect help for daily job performing; 2) one-way, top-down training objective and material settings; and 3) less communication with the citizens about the concerned public services required skillsets and the knowledge. This paper argues that the e-learning platform should be two-way, service perspectives for public servants, so that the learning objectives are embedded in their daily services to the public, enhance and update the learning material by accumulating the service required knowledge from the experiences, and feedback these knowledge into the e-learning platform. Such an e-learning platform will trigger the government transformation from functional settings to service oriented organization. Consequently, it will enhance the public service efficiency and improve the competitiveness of the government.