苏州上海地铁乘客故障应对行为调查对比分析

Survey and Contrastive Analysis of Metro Passengers’ Coping Behavior under Failure Situation in Suzhou and Shanghai

摘要: 掌握地铁乘客在故障情况下的出行行为特征对网络运营调整方案的制定具有重要意义。本文采用SP问卷调查的方法对苏州上海两地地铁乘客在故障情况下的出行行为意向进行了数据收集，比较了两地地铁乘客的出行特点和行为选择意向，分析了影响行为选择的显著因素及其影响趋势。结果表明，上海乘客的出行时间、乘坐频率、安全意识都显著高于苏州，乘客选择等候、绕行或换站离开的意愿也略高于苏州，而年龄和教育程度对乘客的行为选择有显著影响，该结果可为完善地铁网络运营调整方案提供有益的参考。

Abstract: To master metro passengers’ travel behavior characteristic under failure situation has great significance to make the adjustment scheme of the network operation. This paper uses stated preference questionnaire survey method to collect intention data of metro passengers’ travel behavior under failure situation in Suzhou and Shanghai, compares travel characteristics and behavioral intentions of the two cities’ metro passengers, and analyzes significant factors affecting behavior selection and its impact trend. The results show that, travel time, travel frequency and safety awareness of Shanghai’s metro passengers are significantly higher than those of Suzhou’s passengers. Choice intentions of waiting, detouring or changing a station to leave of Shanghai’s passengers are also slightly higher than those of Suzhou’s passengers. Moreover, age and educational level influence the passengers’ behavior selection obviously. This result can provide useful reference to optimize the adjustment plan of the metro network operation.